Optimization and Upgrading of A Company Management Information System
- 软件学院－学位论文 
随着信息化进程的不断加快，信息全球化的趋势愈演愈烈，各企业都面临着由数据增长的日益庞大、业务功能的持续扩展、服务形态的多样化、新技术的涌现更替等多方面带来的挑战。某专业境外展会代理商务服务公司自行开发的管理信息系统，由于规模庞大，涉及面广，开发人员流动频繁，所以前期设计开发过程并不规范，系统存在功能、数据库设计不合理等问题。因而，受公司委托对系统进行优化升级，并给出规划建议。 本文针对该公司原有系统存在的问题，重新提取整合需求，设计并实现了一套B/S架构的管理信息系统，并对原数据库进行优化，同时针对未来企业信息化发展提出提出CRM(CustomerRelationshipManagement，客户关系管理)系统与客户服务呼叫中心系统的规划方案。其主要研究内容如下： 1.在该公司原有Client/Server形式的两层结构的管理信息系统上分析公司原有系统的功能模块与业务流程，并结合该公司近年来的业务扩展、部门重组等多方面的变更因素，总结出新的业务流程，得出需求信息。 2.对目前的平台功能进行深入分析，对系统进行了软件架构、总体功能和数据库方面的详细设计，在基于.NET框架结构下采用ASP.NET技术和ADO.NET技术将系统由C/S架构改换为B/S架构。 3.在原有的硬件基础之上，针对该系统的数据库在面对大数据量的业务操作时存在的系统延迟问题做出调整。 4.对系统提出进一步的优化方案。提出CRM系统与客户服务呼叫中心系统的规划方案，并将其纳入完善该管理信息系统的建设中。 本文为该公司电子商务的进一步发展奠定了基础，充分利用发达的因特网普及业务，将其传统的销售模式转变为电子商务模式，弱化地理的局限性，在更大的空间领域里挖掘潜在客户，并且扩宽公司业务范畴，完善公司业务操作体系，对于提升工作效率，推动企业全球化的战略目标具有重大的意义。With the accelerating process of information technology, information globalization trend intensifies, and all enterprises are facing challenges brought by the increase of large data, the continued expansion of business functions, the diversification of service form, and the emergence and replacement of new technologies. Design and implementation process of the management information systems which is implemented by a professional exhibition outside agency business service company is not standardized, while the function and database design is also unreasonable. It is due to the large-scale, a wide range involved, long development cycle, developers’ frequent movement. Thus, commissioned by the company to optimize and upgrade the system, and give planning advice. In this dissertation, a new management information system was designed and implemented based on B / S structure to solve the problems of original system, it also re-extract and integrate the ruquirements and proposes CRM(Customer Relationship Management) and customer service call system plans for the future development of enterprise informationlization. Main contents are as follows. (1) Analyse the company's existing system functional modules and business processes based on the company's existing Client / Server two-tier structure information management system, combined with the company's business expansion and sector restructuring in many aspects change of factors in recent years to sum up the new business processes and derive requirement information. (2) Achive the detailed design of system architecture, overall functionality and database according to the analysis of current platform features. Translate the system of .NET Framework structure from C / S architecture to the B / S architecture based on ASP.NET technology and ADO.NET technology. (3) Adjust database system to deal with the system deplay problem while facing the business operations of the large amount of data in the basis of original hardware. (4) Propose the further optimization program for the system, as well as CRM and customer service call system which are incorporated to improve the management information system construction. This dissertation establishs the foundation for the further development of the business e-commerce, taking full advantage of its abundance of Internet popularity of business to transform it from traditional sales model to e-commerce model, weaken the geographical limitations of the line, develop more potential customers, widen business areas and improve the company's business operating system. It is of great significance for improving efficiency and promoting the strategic objectives of corporate globalization.