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dc.contributor.advisor缪朝炜
dc.contributor.author姚衍水
dc.date.accessioned2016-01-13T03:12:22Z
dc.date.available2016-01-13T03:12:22Z
dc.date.issued2013-07-03 15:38:28.0
dc.identifier.urihttps://dspace.xmu.edu.cn/handle/2288/75950
dc.description.abstract随着信息技术的快速发展,信息技术已经渗透到了国民经济的各行各业中。现代金融业是率先将信息技术投入应用支撑其业务、管理和服务的国民经济行业之一。近几年来,现代金融业在信息化方面取得了很大的进步,但也面临了很多的问题和困境。其中优化IT服务流程,建立IT服务管理体系是当前很多大型金融企业正在进行的工作。 C公司是一家国有大型寿险公司。随着C公司发展,需要不断推进IT资源集中,公司IT服务管理与公司发展不相适应问题也日益突出。为了提高IT服务管理质量,C公司基于ITIL进行IT服务管理体系的建设,并取得了很好的成效。 本文基于ITIL流程化管理的理念,梳理识别出C公司IT服务支持流程。分析得出C...
dc.description.abstractWith its rapid development, IT has infiltrated into all industries of our national economy.Modern financial industry is one of the first national industries to introduce IT applications to support its business, management and services.In recent years, modern financial industry has made great progress in integration of IT, but has also faced numerous problems and difficulties.Therefore, it has beco...
dc.language.isozh_CN
dc.relation.urihttps://catalog.xmu.edu.cn/opac/openlink.php?strText=36493&doctype=ALL&strSearchType=callno
dc.source.urihttps://etd.xmu.edu.cn/detail.asp?serial=38252
dc.subjectITIL
dc.subjectIT服务管理
dc.subject流程优化
dc.subjectITIL
dc.subjectITSM
dc.subjectProcess Optimization
dc.titleC公司基于ITIL服务支持流程优化研究
dc.title.alternativeThe Research on Service Support Processes Optimization Based on ITIL of Company C
dc.typethesis
dc.date.replied2013-03-24
dc.description.note学位:工商管理硕士
dc.description.note院系专业:管理学院_工商管理硕士(MBA)
dc.description.note学号:17920081151205


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