福州某省级综合医院改进医疗服务质量管理体系之分析
Improvement of Health Care Quality of A Hospital in FuZhou
Abstract
论文摘要在当今竞争日益激烈的医疗市场环境下，越来越多的医疗机构开始通过实施国际医疗质量管理标准，建立现代医疗质量管理体系，提高医疗护理服务水平，进而提高客户的忠诚度和满意度，减少医疗风险，促进自身发展。在这种形势下，A医院通过实施JCI医院评审标准认证来加强医疗质量管理，提高医院核心竞争力是必然的趋势。全文共分为四章：第一章对福州医疗行业情况进行分析。首先对福州医疗行业的波特竞争模型作简要说明，然后对福州医疗行业竞争现状作具体分析，着重论述了在目前医疗服务行业的发展及变化趋势。最后讲述了在当前的市场竞争环境下，A医院应如何获取竞争优势。第二章阐述了A医院医疗服务质量现状并进行分析。首先重点介绍... Abstract Because of the increasing competition, more and more hospitals start to put the international control standards of medical quality into practice in order to set up the modern control system of medical quality .They hope to increase the faithfulness and satisfaction of customers and reduce the cost of the hospitals. In this position, it is necessary for A Hospital to enhance the co...