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dc.contributor.author邓雪春
dc.contributor.author郑振龙
dc.date.accessioned2012-12-28T07:55:47Z
dc.date.available2012-12-28T07:55:47Z
dc.date.issued2011-01
dc.identifier.citation商业经济与管理编辑部,2011(1):60-75zh_CN
dc.identifier.issn1000-2154
dc.identifier.urihttps://dspace.xmu.edu.cn/handle/2288/14154
dc.description.abstract文章讨论了中国股市是否存在"特质波动率之谜",实证结果表明,滞后的特质波动率并不是预期特质波动率的一个好的估计值。所谓"特质波动率之谜"是由于研究者错误地使用滞后的特质波动率来取代预期特质波动率而出现的伪现象。文章采用对每支股票的对数特质波动率序列建立ARMA模型的方法提取预期特质波动率,并利用横截面回归研究预期特质波动率与预期收益率之间的关系,研究结果表明两者之间存在显著的正向关系,这种正向关系即使在考虑了各种控制变量并经过稳健性检验之后仍然成立。In the process o f serv ice production and de liv ery, custom ers are rather than the pure consum erswho are independent o f the serv ice o rganization due to the custom er participa tion. As co􀀁producers o f serv ice, custom ers w ill no t only affect production efficiency and se rv ice qua lity of the organ ization, but a lso a ffect the ir own psycho log ical outcomes and behav ioral outcomes. Th is paper selects custom er sa tisfaction, custom er c itizensh ip behav ior as indicators to m easure the psycho log ica,l behav iora l outcom e, builds them ode l of the E ffec t of Custom er Participa tion on Custom er Satisfaction and Custom er C itizensh ip Behav ior, and conducts an em pir ica l study based on g roup tour. The results show tha t both in fo rm ation sha re and persona l interaction have a pos itive impact on custome r satisfaction, custom er satisfac tion has a positive im pact on all k inds o f custom er citizensh ip behav io r, custom er participation has a po sitive impact on custom er c itizensh ip behav io r, and custom er satisfaction partia lly m ediates the re la tionsh ip betw een custom er pa rtic ipation and custom er c itizensh ip behav io rzh_CN
dc.language.isozhzh_CN
dc.publisher商业经济与管理编辑部zh_CN
dc.subject特质波动率zh_CN
dc.subject预期收益率zh_CN
dc.subject异质信念zh_CN
dc.subjectcustom er participa tionzh_CN
dc.subjectcustomer satisfactionzh_CN
dc.subjectcustomer citizenship behaviorzh_CN
dc.title中国股市存在“特质波动率之谜”吗?zh_CN
dc.title.alternativeIs There an Idiosyncratic Volatility Puzzle in China’s Equity Market?zh_CN
dc.typeArticlezh_CN


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