GL 公司拼箱多式联运服务质量提升研究
A Research on Service Quality Improvement of Multimodal Transportation of GL Company's Consolidation
Abstract
随着经济不景气、贸易量持续低迷，第三方物流业内日益竞争激烈，客户对物流服务质量要求也不断提高，这些就需要第三方物流企业及时地响应客户的需求，在技术上不断前进，在流程上不断优化，服务质量不断地完善，才能保持企业的竞争力，为客户创造更大的价值。本文以“如何提升GL公司散货拼箱多式联运业务客户服务满意度下降”为研究对象，基于质量管理理论，将理论研究与公司操作实践相结合，利用六西格玛DMAIC分析方法，发现和分析问题关键点，并提出相应的解决方法。 本文细述了散货拼箱多式联运流程，运作模式及运输流程细则，并剖析现有运作模式及其现存问题；运用六西格玛DMAIC模型，针对GL公司的散货拼箱多式联运业务的运... With sluggish growth in economies and recession of global trade, competition among third-party logistics enterprises is increasing, and in the mean times the expectation from logistics customer became more and more critic. Under such circumstance, any third-party logistics enterprise willing to keep their competitive should set up a rapid response system to keep customer satisfied. In order to hel...