WD公司货运服务流程优化研究
Study on Business Process Improvement of Company WD’s Freight Forward Service
Abstract
在后金融危机时期,WD公司与其他众多企业一样正面临着业绩增长缓慢、运营效率低下、市场竞争残酷等多方面的经营压力,在这样一个内忧外患的压迫下,唯有从业务流程优化开始,从本质上反思业务流程,彻底重新设计业务流程,才能取得突破性的改变,实现企业的转型,找到重生的出路。 论文通过业务流程优化、价值链等相关理论和方法的研究与探讨,为后续的货运服务流程优化研究奠定理论基础。论文从WD公司的年度满意度调查结果着手、调研分析公司现有货运服务流程及存在的问题,并运用鱼骨图分析法对公司当前经营问题的成因进行剖析,帮助公司找到货运服务质量下降的症结;同时,论文提出了由供应链管理、业务流程优化、价值链模式等先进管理... In the post financial crisis period, company WD is same as many other enterprises, who is facing the slow growth, low operation efficiency and the fierce competition of market and other aspects of operating pressure, under such an internal and external pressure, only begin to make business process improvement, which is helpful and useful to realize the transformation of enterprise and keep alive. ...